📍 By Lisa Lind, Founder of Glimpec When a plant struggles, the first instinct is often to add more rules. More checklists. More reports. More control. The intention is good: to create structure. But too much control doesn’t create excellence. It creates compliance. And compliance alone won’t win in an environment of constant change. 👉 Operational excellence requires ownership, not just obedience. In my 20+ years leading operational teams, I've seen this over and over: Plants with more procedures but less initiative. Leaders managing systems but not growing people. Teams doing what they're told—but not thinking ahead. The best performing plants aren’t the ones with the most rules. They are the ones where people feel safe to think, safe to act, and safe to improve. 🧭 Leadership isn’t about tighter control. It’s about creating clarity and trust. If you want better results, ask yourself: Are we building problem-solvers—or checklist-followers? Are our procedures tools for learning—or too

Operational excellence isn’t about KPIs—it’s about people. Metrics don’t drive change; behaviors do. Shift focus from results to daily habits, clarity, and coaching. That’s how real improvement happens—on the floor, with your team.